Privacy Policy

Effective Date: 26 September 2024

At Egypt Tours by Locals ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The types of personal information we may collect include:

a. Personal Information

When you make a booking or contact us, we collect personally identifiable information that you provide to us, such as:

• Full name
• Email address
• Phone number
• Payment information (e.g., credit card details)
• Passport or identification information (if required for bookings)
• Any other information you voluntarily provide to us

b. Non-Personal Information

We may also collect non-personal information that does not directly identify you. This can include:

• IP address
• Browser type
• Operating system
• Referral URLs
• Pages viewed
• Time spent on the website
• Other browsing information related to your interaction with our website

c. Information from Third Parties

We may receive personal information about you from third-party services that you use to make a booking, such as online travel agencies or payment processors.

2. How We Use Your Information

We use your personal information for the following purposes:

a. To Process Bookings and Payments

We collect and process your personal information to confirm your bookings, manage payments, and communicate with you about your tour.

b. To Improve Our Services

We may use non-personal information to analyze how users interact with our website, identify trends, and improve our content and services.

c. To Send Promotional Communications

With your consent, we may send you marketing emails about our latest offers, promotions, and services. You can opt out of these communications at any time by following the unsubscribe link in the emails.

d. For Customer Support

We use your contact information to respond to inquiries, provide customer service, and offer support before, during, or after your tour.

e. To Comply with Legal Obligations

We may be required to process your personal information to comply with applicable laws, regulations, or government requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third parties in the following situations:

a. Service Providers

We may share your information with trusted service providers who perform functions on our behalf, such as payment processing, customer service, or tour management. These service providers are obligated to protect your personal information and only use it as necessary to perform their services.

b. Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by government authorities (e.g., law enforcement or tax authorities).

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you if this occurs and explain any new data practices that may affect you.

4. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include encryption, firewalls, and secure access protocols. However, no method of data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal requirements.
• Objection: You can object to the processing of your personal information for direct marketing purposes.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at inquire@egypttoursbylocals.com.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will take appropriate steps to delete that information.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than your own. If we transfer your data outside of the European Economic Area (EEA) or other regions with data protection laws, we will ensure appropriate safeguards are in place to protect your privacy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the effective date of the updated policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions about these Terms or need assistance with your booking, please contact us at:

Egypt Tours by Locals
Email: inquire@egypttoursbylocals.com
Phone: +20 109 234 5458